Please read these Terms & Conditions (the “Terms and Conditions”) carefully. These Terms and Conditions set out your rights with respect to any purchases made by you (the Independent Representative or Retail Customer), including important limitations and exclusions, such as those in the QNET product warranties. In these Terms and Conditions, when QNet Pte. Ltd. uses the term “we”, “us”, “our”, “QNet” or “QNET”, it means QNet Pte. Ltd. and, unless the context otherwise requires, the singular includes the plural and vice versa.

BY PLACING AN ORDER WITH US, YOU ACCEPT AND ACKNOWLEDGE RECEIPT OF THESE TERMS AND CONDITIONS UNDER YOUR PURCHASE.

QNet reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time with or without notice by promulgating the same on its website.

You should read these Terms and Conditions together with any other existing and future written agreements that you have with us. If there is a conflict between a term in these Terms and Conditions and any other written agreement you have with us, the term of these Terms and Conditions shall prevail.

1. THE CONTRACT BETWEEN US AND YOU UNDER YOUR PURCHASE

1.1 Your order is treated as an offer to us. Your product order/s can be accepted only once we have received the correct required payment. We shall have the power to determine, at our sole discretion, whether or not to accept your offer. Once payment has been received and your offer is accepted by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order. The acceptance of your offer shall be deemed to be concluded in Singapore. Our acceptance of your order brings into existence a legally binding contract between us. Should we reject your offer, any payment/s made by you shall be refunded in the manner provided for in subclause 4.2 of these Terms and Conditions.

1.2 In placing an order, you certify that the information provided by you is complete and accurate. Without limiting the foregoing, you undertake that: (a) You are legally and fully entitled to use any credit card, eCard, Q Account and/or such other methods or modalities of payment as may be agreed between the parties for the purpose of making the purchase; and (b) There is sufficient funds in the chosen method or modality of payment to cover the total cost of your purchases, including any applicable delivery charges. (c) All card transactions processed outside Singapore but charged in Singapore Dollars (i.e. without any currency conversion) may be subject to an international transaction fee which shall be payable by you and debited from your card account. This includes, but is not limited to, any card transaction in Singapore Dollars on our website and mobile applications. QNet is not responsible for the charging of these fees and shall not be liable for any reimbursement of the same.

1.3 Although we strive to ensure that all information (including prices and specifications) displayed on our website is accurate, we make no guarantees that the information is correct. In the event that an item is listed at an incorrect price or with incorrect information, we shall have the right, at our sole discretion, to refuse any order placed. Should we refuse your offer, any payment/s made by you shall be refunded in the manner provided for in subclause 4.2 of these Terms and Conditions.

2. PRICE

2.1. The prices payable for the products that you order are as displayed on our website.

2.2. You will be required to pay extra charges for delivery, and it might not be possible for us to deliver to some locations. Our delivery charges are as displayed on our website.

2.3. Unless otherwise specified, the prices displayed on our website are net prices inclusive of GST but excluding customs duties, tariffs, import tax, etc. You shall be solely responsible for any possible customs duties, tariffs, import tax, etc, payable upon the arrival of the product/s at the country to which you instruct us to ship your product/s to.

2.4. You may pay for any products ordered by using a credit card, eCard, Q Account and/or such other method or modality of payment as may be agreed between the parties. All credit card purchases are subject to approval from your credit card company.

2.5. For any products that we allow you to pay by installments: (a) We will accept your down payment upon our acceptance of your order. Thereafter, you have to pay us the instalments monthly, on or before the corresponding date (the “Due Date”), in each consecutive calendar month until the outstanding balance of your order has been fully paid. In the event that there is no corresponding date in any calendar month, the Due Date shall fall on the last date of that particular month. (b) Should you fail to pay, or delay in paying any installment as prescribed in (a) above, the whole unpaid balance of the product/s prices shall become immediately payable by you. (c) Should you fail to pay any instalment, or are in breach of any condition of this contract, we shall have the discretion to forfeit all your down payments. (d) If you order more than one product from us that we allow you to pay by installments, we shall have the right to use any or all of your installment payments to pay off the outstanding balance for any of such product/s, and to which you unconditionally agree (i) at any time during the validity of this Agreement; or (ii) at the time this Agreement is terminated or thereafter for whatever reason except in the event that you exercise your cancellation right under clause 3 below. This clause shall survive the termination or determination of this Agreement.

3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

3.1. 7-Day Cooling-Off Period If you opt out from the Company’s multi-level marketing business or cancel your independent representativeship contract within seven (7) days (excluding Saturdays, Sundays and Public Holidays) from the date of joining, you may, on a reasonable commercial term, receive a full refund of payment made by you for the Independent Representativeship Package, subject to the return of all the contents in it.

3.2. Contract for Sale of Goods If the products that you ordered from us are goods, you may cancel your contract with us for the goods that you have ordered, at any time up to the end of the sixtieth (60) day from the date of delivery of the product/s to you.

3.3. Contract for Sale of Services If the products that you ordered from us are related to services other than goods, you may cancel your contract with us for the services that you have ordered, at any time up to the end of the sixtieth (60) day from the date of our email confirming our acceptance of your order.

3.4. To cancel your contract you must notify us in writing in accordance with clause 12.

3.5. If you have received the product/s or any materials from us relating to the product/s before you cancel your contract, then you must send the product/s or those materials back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the product/s for delivery, you must not unpack the product/s or any such related materials when they are received by you, and you must deliver the product/s or those related materials back to us at our contact address at your own cost and risk as soon as possible. 3.6. Once you have notified us that you are cancelling your order or contract, any sum debited by us from your credit card will, subject to the deduction of an administration fee, be re-credited to your account as soon as possible, and in any event within thirty (30) days of your order PROVIDED THAT the product/s in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct cost/s of recovering the product/s from the amount to be re-credited to you.

4. ADDITIONAL CONSUMER RIGHTS IN RESPECT OF NON-CONFORMING GOODS 4.1. Qnet is committed to offer goods and services of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

4.2. As a consumer, you are entitled to make a claim for goods that do not conform to the contract under Sections 12A to 12F of the Consumer Protection (Fair Trading) Act (the “CPFTA”). In this respect, the above-mentioned Sections of the CPFTA shall apply accordingly.

4.3. Where, at the time of delivery, the goods do not conform to the “applicable contract” within the meaning of the CPFTA, you have the right to require us to repair or replace goods; or to require us to reduce the amount to be paid for the purchase by you by an appropriate amount; or to require us to rescind the contract with regards to the goods in question.

4.4. Goods which do not conform to the “applicable contract” within the meaning of the CPFTA at any time within six (6) months starting from the date on which the goods were delivered to you must be taken not to have so conformed at that date. 4.5. If you require us to repair or replace the goods, we shall repair or, as the case may be, replace the goods within a reasonable time and without causing significant inconvenience to you; and we shall bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage). If, however, the above-mentioned remedy is impossible, disproportionate in comparison to the other of those remedies, or disproportionate in comparison to an appropriate reduction in amount to be paid for the purchase under the circumstances stipulated in

4.5., we shall not be required to repair or, as the case may be, replace the goods.

4.6. If you require us to reduce the amount to be paid by you for the purchase of the goods in question by an appropriate amount; or to rescind the contract with regards to those goods, the condition is that you may neither require repair nor replacement of the goods; or you have required us to repair or replace the goods, but we are in breach of the requirement to do so within a reasonable time and without causing significant inconvenience to you. If you rescind the contract, any reimbursement to you may be reduced to take account of the use you have had of the goods since they were delivered to you.

4.7. Where you require us to repair or replace the goods, you must not reject the goods and terminate the contract for breach of condition; or require the goods to be repaired or replaced (as the case may be) until you have given us a reasonable time in which to repair or replace (as the case may be) the goods.

4.8. Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to the nature of the goods; and the purpose for which the goods were acquired.

5. REJECTION BY US

5.1. We reserve the right to reject your order if: (a) We have insufficient stock of the product/s you ordered; or (b) we do not deliver to your area; or (c) One or more of the product/s you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

5.2. If we do reject your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card, eCard, Q Account and/or such other method or modality of payment as may be agreed between the parties as soon as possible, but in any event within thirty (30) days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6. PRICE CHANGE

6.1 You will be charged at the price of your first purchase for subsequent transactions until there is a price increase in the eStore.

6.2 In the event of a price increase as determined by QNet from time to time, an email will be sent to you at least fourteen (14) days prior to the price increase.

6.3 If you do not contact Support Centre to cancel the succeeding orders, your subsequent orders will be transacted at the new price.

7. NOTIFICATION IF TRANSACTION IS NOT SUCCESSFUL

7.1 In the event that a transaction is not successful, (a) an email notification will be sent to you; (b) a notification will appear when you log into the virtual office; and (c) Support Centre will contact you and the shipment will not be dispatched.

8. DELIVERY OF PRODUCT/S

8.1. We will deliver the product/s, if it is/they a/are good/s, ordered by you to the address you gave us for delivery at the time you made your order.

8.2. Delivery will be made as soon as possible after your order is accepted or in any event within thirty (30) days of your order or payment. Delivery will be by way of courier or other similar services.

8.3. In the event that the first attempt at delivery fails for whatsoever reason, a maximum of two (2) further attempts to deliver/contact you will be made within a period of ten (10) days after the first attempt. If for any reason whatsoever, the attempts to deliver/contact you still unsuccessful, your product will be classed as undeliverable.

8.4. Once your product is being classed as undeliverable and returned to us, you will need to bear all return shipment charges as well as any reshipment charges for any other reshipment attempts.

8.5. In the event that you cannot be contacted within ninety (90) days of the first delivery attempt or the product remains undeliverable as defined in in subclause 8.3 above, in either case you are deemed to have abandoned the product and it will be disposed of at our sole discretion and we shall have no liability to you whatsoever nor refund any money to you by way of compensation.

8.6. You will become the owner of the product/s, if it is/they a/are good/s, ordered by you when they have been delivered to you. Once the product/s have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

8.7. In the event of the product/s you ordered being unavailable, we will, at our sole discretion, provide you with substitute product/s of equivalent quality and prices. If you do not agree to accept the substitute product/s, you may return them to our contact address. Any cost of returning any such substitute product/s shall be borne by us.

8.8. If the product/s you order is/are not goods, the email we send you for the confirmation of our acceptance shall be conclusive evidence of a binding contract between us for your purchase of the product/s.

9. LIABILITY

9.1. If the product/s we delivered are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing in accordance to clause 13, of the problem within ten (10) working days of the delivery of the product/s in question.

9.2. If you do not receive the product/s ordered by you within thirty (30) days of the date from which you ordered it/them, we shall have no liability to you unless you notify us in writing in accordance to clause 13, of the problem within forty (40) days of the date from which you ordered the product/s. If you notify a problem to us under this subclause, our only obligation, at your option, shall be: (a) to make good any shortage or non-delivery; or (b) to replace or repair any product/s that is/are damaged or defective; or (c) to refund to you the amount paid by you for the product/s in question in whatever way we choose.

9.3. Save as precluded by law, we will not be liable to you for any indirect or consequential losses, damages or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the product/s in question under subclause 12.2(c) above.

9.4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain of our products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

9.5. We will rely on the accuracy of all information you provide in your order. Thus you will be required to ensure that all the information you provide in your order is correct before you submit it to us. You shall be solely responsible for any losses and/or delay due to any incorrect information you provide us in your order.

9.6. Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 10. NOTICES Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and addressed to Support Centre at 67 Ubi Road, Oxley Bizhub #10-01, Singapore 408730, and all notices from us to you will be displayed on our website from time to time.

11. ACKNOWLEDGEMENT OF RECEIPT OF GOODS

11.1. Upon receiving the product(s) from us, you shall examine the product(s) and confirm that it is/they are of satisfactory quality, appearance and finish, and free from visible defects by signing and returning to us the product(s) delivery notice with such statement printed thereon upon receipt or within seven (7) days from date of receipt. In the event the product(s) delivery notice is not returned within seven (7) days from the date of receipt, it shall be deemed that there are no defects.

11.2. If the product/s delivered by us is/are damaged or defective, you may states the same on the product(s) delivery notice and return the notice together with the product(s) to us for repair or replacement immediately or within seven (7) days from the date of delivery. The product(s) should be in its original packing and in the similar condition as received by you.

12. EVENTS BEYOND OUR CONTROL We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

13. INVALIDITY If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14. PRIVACY You acknowledge and agree to be bound by the terms of our Privacy Policy.

15. THIRD PARTY RIGHTS Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement. For the avoidance of doubt, nothing in these Terms and Conditions shall be read to confer any right in favour of any third party within the meaning of the contracts (Rights of Third Parties) Act (Cap 53B); it is hereby further and expressly provided that no third party may enforce any rights purported to be created by these Terms and Conditions.

16. GOVERNING LAW The contract between us shall be governed by and interpreted in accordance with the laws of the Republic of Singapore and the courts of the Republic of Singapore shall have jurisdiction to resolve any disputes between us.

17. ENTIRE AGREEMENT These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any salesperson on our behalf or any person should be understood as variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleadin